Return / Refund Policy
Returns, Refunds & Exchanges
Please note that there will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. The material of items shall be subject to the description and real pictures in the description.
Loelle will ensure every piece of item is well packed and dispatched. We suggest you make sure all items are in good condition and not damaged when you receive your package(s).
You are able to submit a refund/exchange request within 3 days from your receiving date if you have a quality issue case. You are required to submit pictures of the item, closed shot and full shot, when submitting the return request for damaged, defective or incorrectly sent items. We will take 1-2 business days to review and take the next action. We may require you to ship the item back before approving the refund/resend. After receiving your package, we will process the refund within 3 business days.
If for any reason you are not happy with your purchase, you can return the item(s) within 7 days of receiving the order. Please email us at support@shoploelle.com to let us know about your return and order number and we will give you further info about how to ship back the item(s).
For a full refund we need the item(s) to still have the tags attached, be unworn, unwashed, and free of odors and stains to be eligible. A packaging paper / receipt also has to be included with the item(s) when they're shipped back. A tracking number must be sent to us so the return can be tracked and accepted.
A refund cannot be issued unless we are notified, the item(s) are shipped back, and a tracking number is provided.
Unfortunately, after the 7 day period has passed, the item is no longer eligible for return so please, if you are not happy with your item(s), email us as soon as possible so we can get a return started for you.
Items Not Eligible for Return: The following items cannot be returned or exchanged: Monogrammed items, bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags). Please note that items damaged through normal wear and tear are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a week.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shoploelle.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shoploelle.com with a photo of the damaged item and it will be verified. Once the item is deemed to be returned, a new item will be shipped if still in stock.
The buyer is responsible for paying shipping costs for returning the item(s). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, but we promise on our end to ship your item(s) out to you as soon as the order is received.
If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item once it is sent out due to mishaps that can happen once packages are released into the postal system.